Once you have approved the garment, and depending on your project’s size, fabric and trim, it can take an average of about 1-3 months per purchase order. A specific ETA will be sent with your design proof.
Our carrier is UPS, unless you have a preference through your account’s provider.
Returns prior to your design proof will result in administrative fees. The administrative fees are based off the total amount of your order.
Returns after you have approved your design proof and prior to production will result in administrative fees along with a restocking fee. The administrative fees and restocking fees are based off the total amount of your order.
Returns will not be issued following production of your customized garment.
USHER SOLUTIONS LINE:
We are unable to offer refunds for the “Usher Solutions” line.